Privacy Policy

This privacy notice is published in accordance with UK General Data Protection Regulations (GDPR) which formally comes into effect on the 25 May 2018.  This notice provides general information on the way in which the personal information you provide is managed and processed by Soulwood (the ‘data controller’).  Depending on which Soulwood services you use, you may be asked to review more detailed privacy notices specific to that service.

Information we collect about you

We may collect and process the following data about you:

• information provided voluntarily by you. For example, when you register for information, apply for a particular service or make a comment or complaint
• your personal information will not be shared with any third party, other than our data processors, for the delivery of the requested service
• information that you provide when you communicate with us by any means such as email, letter or telephone call
• information collected using cookies on your computer about how you browse our website.

Use of Your Personal Data

The information you have provided to Soulwood will be used by Soulwood in adherence with its statutory obligations, including enforcement action if required.

Soulwood is legally able to process your personal data:

• when you have freely and explicitly provided your consent to this processing or
• when Soulwood has a statutory duty to collect and process this information to provide the required service or undertake a statutory function.
• when your personal data forms part of a contract between you and the Soulwood.

Sharing of Personal Data

The personal information you provide will not be shared for any other purpose unless required by law, to prevent or detect crime or to protect public funds.

Additionally Soulwood must make public certain details in the form of a public register where it has a statutory obligation to do so.  For example, registers of private hire drivers.

The categories of organisations we may share your personal information with are:

• statutory and other public bodies.
• measure how you use the website so it can be updated and improved based on your needs
• recognise the browser you use
• track new and returning users.

Protecting Your Personal Data

Your unpublished personal data will be kept secure by the Soulwood and will be kept within the European Economic Union (EEU). Where the Soulwood uses a third party to store your personal data and it is stored outside of the UK/EEU, the Soulwood will ensure that appropriate safeguards are in place to keep your personal data secure.

Keeping Your Personal Data

Where appropriate  will keep your personal data in accordance with the Soulwood’s retention schedule, unless you explicitly request it to be removed. This right to have your data removed is not an absolute right, for example, we will need to retain your data if this information forms part of a statutory or legal obligation, public registry or an existing contract.

What are cookies?

Our website puts small files (known as ‘cookies’) onto your computer to collect information about how you browse the Soulwood’s site.  Cookies are used to:

• measure how you use the website so it can be updated and improved based on your needs
• recognise the browser you use
• track new and returning users.

Your responsibilities

• Tell us as soon as possible if any of the personal information you have provided has changed, e.g. your address or other contact details.

Your Rights

There are a number of rights that you may exercise depending on the legal basis for processing your personal data.  In most cases, these rights are not absolute and there may be compelling or overriding legal reasons why the Soulwood cannot meet these rights in full.  This will be explained to you in more detail should you contact the Soulwood for any of the reasons detailed below:

• request a copy of the personal information the Soulwood holds about you;
• to have any inaccuracies corrected;
• to have your personal data erased;
• to place a restriction on the Soulwood’s processing of your data;
• to object to processing; and
• to request your data to be ported (data portability).

Where the processing of your personal data is based on your consent, in most circumstances you have the right to withdraw that consent at any time and the Soulwood will act on your instructions.

Privacy Policy

The following statement explains our policy regarding the personal information we collect about you when you visit the Soulwood web site (soulwood.studiovs.co.uk).

This information is used to improve the content of our web pages, to customise the content and/or layout of our page. We never sell, rent or share any of the information we collect by this method (except anonymous aggregate information) with any third party.

Information we collect as you browse our web site

Our web server automatically collects standard information, including your IP address, browser type, operating system and access times.

Sometimes we may use cookies to customise web page content based on your browser type, IP address or other anonymous information.

This website uses Google Analytics, a web analytics service provided by Google, Inc. (‘Google’). Google Analytics uses ‘cookies’, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. The Google Analytics Opt-out browser add-on lets website visitors choose not to send information about their website visit to Google Analytics. If you want to opt out of Analytics, visit the Google Analytics Opt-out page and install the add-on for your browser.

About Cookies

Cookies are text files that identify your computer to our server. Cookies in themselves do not identify the individual user, just the computer used. Many web sites do this whenever a user visits their site in order to monitor visitor traffic.

Cookies themselves only record those areas of the site that have been visited by the computer in question, and for how long. Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that certain personalised services cannot then be provided to that user.

If you do not wish to accept cookies on to your machine you can disable them by adjusting the settings on your browser. However this will affect the functionality of the websites you visit.

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Use of optional information

On certain web pages, you may be asked to provide your name, e-mail address or other personal information (for example, when asking for an additional bin). We will not use this information for any other purpose; it is never sold, rented or shared with any third party.

If you contact us by e-mail to request information, report a problem or provide feedback on our services we will only use the information you provide (including your e-mail address) to respond to your message. We do not share this information in any way.

Future developments

From time to time, we may use your information for new, unanticipated uses not previously disclosed in our privacy policy. If our information practices change at some time in the future we will post the policy changes on this page.

If you are concerned about how your information is used, you should check this page periodically. We will only use data collected from the time of the policy change onwards for these new purposes.

Security

We have appropriate security measures in place to protect against the loss, misuse or alteration of information we have collected from you.

These security measures include the necessary protection to prevent, as far as possible, access to our databases by parties other than Soulwood.

Access to information

You have the right to request a copy of the personal information Soulwood holds about you and to have any inaccuracies corrected. 

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